To purchase a bus ticket, go to the homepage of ekasa.org.ua and fill in the following search form fields:

-          departure city,

-          destination city,

-          departure date,

-          number of passengers,
then click the "Search" button.

Once all available options are loaded, select the desired route and click "Book".
On the next page, fill in the passengers' details, select a discount (if applicable), or leave a note.
Then, provide contact details for communication. Choose a payment method and click "Book" again to complete the process.

 Cash on boarding means that the reservation is made for free, and the ticket is paid directly to the driver in cash when boarding the bus.

Card online refers to purchasing the ticket via secure online payment on the website using a bank card.

 After clicking the "Book" button, you will be redirected to a page where you can download your tickets.

Click the "Download Tickets" button.
Additionally, the tickets will be sent to the email address provided during the booking.
You can also access and download your tickets in your personal account on the website by logging in with the phone number used for the booking.

 Traveling with animals on buses depends on the rules of each carrier.
Some bus companies allow passengers to travel with pets, but there may be specific requirements and restrictions depending on the type and size of the animal, and the presence of necessary documents and vaccinations.
Please check this information with your selected carrier in advance.

 No, tickets booked on the ekasa website with the "pay on boarding" option do not require payment at the ticket office, as your seat is already reserved directly with the carrier. This reservation will not appear at the station, and attempting to buy the same ticket again will only duplicate the booking, potentially causing issues. You should pay for your ticket directly to the driver when boarding the vehicle.

 Yes, our system is integrated with the carriers’ platforms. Your reservation is immediately sent to the selected carrier and confirmed. In case of any changes, our support team will contact you in advance.

  No, you don’t. You can simply present the electronic version of your ticket from your email or messaging app using your phone or other device. No printing or additional steps are required, since your reservation is automatically sent to the carrier.

 The arrival time shown on our website is based on the official schedule provided by the carrier. However, delays may occur due to road construction, traffic jams, poor weather conditions, customs delays (during border crossings), or unexpected technical issues with the vehicle. These are circumstances beyond the carrier’s control. If you’re planning a meeting or transfer (e.g., to a flight), we recommend allowing for additional time in your schedule.

 Yes, most carriers currently operate with open seating. This means your seat on the bus is guaranteed, but specific seat numbers are not assigned. You will choose from the available seats during boarding.

  Each carrier has its own baggage policy. Generally, you are allowed one suitcase and one piece of hand luggage. For more specific information, please contact our support team. This information, along with other details, will also be included in your booking.

 If you notice a mistake in your ticket, please contact our support service and report the issue. Don’t worry – up to three minor spelling errors are allowed. Such inaccuracies in your name do not affect border crossing procedures.

 Boarding typically starts 20 minutes before departure. We recommend arriving at least 30 minutes prior to the departure time indicated in your booking.

 Details for each route specify whether it’s direct or includes a transfer. Only routes with organized transfers are listed on our website. This means the transfer is arranged by the carrier at one bus terminal, and you’ll be guided to your connecting vehicle. You don’t need to search for it yourself – the driver or attendant will provide instructions and help you change buses.

 Refund conditions for paid bookings are determined individually by each carrier. These terms are specified in the detailed information provided for each route. Depending on the time remaining before departure, a cancellation fee is applied – this is the amount withheld from the passenger when the ticket is refunded.

 To purchase a train ticket on the ekasa website:

-          Enter the departure and arrival points.

-          Select the travel date and click “Find”.

-          Choose the desired train, class, and select your preferred seats from the seating chart.

-          Complete your payment within 30 minutes.

Important!
If the label “Electronic Ticket” appears above the train number in the search results, it means this train supports e-tickets. Unlike tickets requiring printed confirmation, this is a valid travel document that does not need to be exchanged at a ticket office.

 An electronic train ticket is a digital document that grants the right to board and travel on a train. It is equivalent to a paper ticket bought at the station but comes with several benefits:

-          It significantly reduces the time needed for ticket purchase.

-          There’s no need to print or exchange it at the ticket office - simply show the QR code on your electronic device (smartphone, tablet, or laptop) when boarding.

-          There's no risk of losing or damaging the ticket.

-          If needed, it can still be printed at the ticket office by providing the 16-digit booking number.

The availability of e-tickets is indicated above the train number in the ekasa search results and during the booking process. Each passenger will receive an individual ticket, and if you select additional options (such as traveling with animals, equipment, or extra luggage), separate transport documents will be issued.

Note!
If there is less than 1 hour left before the train’s departure, only tickets marked as “paper required” (delayed printing) can be purchased, regardless of train type or previously available options. These tickets must be exchanged for paper travel documents at the ticket office before boarding.

 After completing the payment, your travel document will be sent to the email address provided during booking, depending on the type of ticket purchased.

The cost of printing a ticket at a railway station ticket office is 12 UAH (according to Ukrainian Railways rules).

An electronic ticket is a travel document that must be presented to the train attendant at boarding. You can show it in any convenient way — as a printed ticket or as a digital version on your smartphone or other device with a QR code for scanning.

 A delayed printing ticket is an order receipt that confirms the payment of the selected tickets, but it is not a valid travel document.

After payment, a 16-digit order code will be sent to the buyer’s email (one code for all passengers in the order).

Before boarding, you must exchange this code for a paper ticket at the railway station ticket office (by reading it aloud or showing it on any device), no later than 15 minutes before the train departs.

 Train ticket sales within Ukraine usually open 20 days before the departure date.

However, for some routes - such as from Mykolaiv, Kherson, Kramatorsk, or Pavlohrad - tickets can only be purchased 10 days before departure.

How do I buy bedding on a Ukrainian Railways train?

Bedding on Ukrainian Railways trains can only be purchased together with your ticket. The cost is automatically added to the order.
A mattress, pillow, and blanket are considered part of the bedding set and may not be used unless bedding has been purchased.

Train ticket sales within Ukraine usually open 20 days before the departure date.
However, for some routes - such as from Mykolaiv, Kherson, Kramatorsk, or Pavlohrad - tickets can only be purchased 10 days before departure.

How do I buy bedding on a Ukrainian Railways train?

Bedding on Ukrainian Railways trains can only be purchased together with your ticket. The cost is automatically added to the order.
A mattress, pillow, and blanket are considered part of the bedding set and may not be used unless bedding has been purchased.

 A child under 6 years old (under 5 years old for international travel) who does not occupy a separate seat is entitled to free travel.

To reserve a separate seat, the child’s information must be included in the order and the ticket paid for at the child fare.
One adult may travel with one child under 6 years for free. All other children must have paid child tickets.

For children aged 6 to 14, a discounted child ticket is issued with up to 25% off the full fare.
The final price with the discount is shown after booking but before payment.
On international routes, children aged 5 to 10 may receive up to 50% off.

Children aged 14 and older must purchase tickets at the full adult fare.

Note: Children under 14 are only allowed to travel when accompanied by an adult and must present a document confirming their age (birth certificate or notarized copy, parent’s passport with child entry, or child’s travel document).

Each passenger may take one bicycle on the train:

Free of charge – in 3rd class (Platzkart) and 2nd class (Coupe) coaches, as well as in Intercity and Intercity+ trains, provided the bicycle is folded and packed in a way that it fits in the luggage compartment.

With extra payment equivalent to 20 kg of baggage – in regional trains with special bicycle compartments.

In all other cases, bicycles must be transported in the cargo car.

A passenger on a Ukrainian Railways train can take up to 50 kg of baggage, provided the total dimensions (L+W+H) do not exceed 200 cm:

• Up to 36 kg – free of charge.
• 36–50 kg – with an additional fee.

You may also carry the following items free of charge:

• A folded baby stroller (if traveling with a child),
• Mobility aids for persons with disabilities,
• Skis and snowboards.

 The following groups are eligible for discounted tickets, available only at railway ticket offices (with valid supporting documents):

-          Combat veterans

-          Families of fallen soldiers

-          People with disabilities (Groups I, II, III)

-          Persons accompanying Group I disabled passengers

-          Heroes of Ukraine and the Soviet Union

-          Full Cavaliers of the Order of Glory and the Order of Labor Glory

-          Individuals awarded four or more "For Courage" medals

-          Heroes of Socialist Labor

-          Members of the Ukrainian Parliament (during their term)

-          Full-time students of universities and vocational schools

 Yes, a passenger has the right to board a Ukrainian Railways (Ukrzaliznytsia) train at any intermediate station along the route indicated in the ticket.

 The refund amount is calculated based on Ukrzaliznytsia’s policy and depends on the time left before train departure:

-          More than 24 hours before departure - full refund of the ticket and seat (platzkart) price.

-          From 24 to 6 hours before departure - full refund of the ticket and 50% of the seat price.

-          From 6 hours before departure to 1 hour after - only the ticket price is refunded; the seat fee is not refunded.

-          More than 1 hour after departure - no refund is provided for the ticket or seat.

Additional fees:

-          Agency service fee - 5 UAH per ticket.

-          Ukrzaliznytsia’s refund and processing fees - according to their tariff policy.

If the refund is due to the fault of the carrier, no service fee is charged.

Note: The ticket issuing commission and bank transaction fees are non-refundable.

 Passengers are allowed to transport domestic and farm animals on the train.

To travel with a small pet, you must have:

-          a transportation ticket for the animal,

-          a veterinary certificate, and

-          a carrier or container made of sturdy material.

Small pets may be transported:

-          in Platzkart (3rd class), Intercity, Intercity+, and regional trains – in the baggage area, under the seat, or on the lap;

-          in 3-person RIC compartments or 2-person luxury sleepers – if all seats in the compartment are purchased.

To travel with a dog over 45 cm tall at the withers, you must have:

-          a transportation ticket,

-          a veterinary certificate,

-          a leash, and a muzzle.

Large dogs may be transported:

-          in coupe (2nd class) compartments — if all seats are purchased;

-          in regional trains – in the end vestibule of the first or last carriage.

Passengers with visual impairments may travel free of charge with a guide dog in all train categories, provided they have the appropriate documentation. The dog must wear a muzzle, be on a leash, and stay next to the owner.

Small farm animals or birds may only be transported in local and regional trains. Requirements:

-          a transportation ticket,

-          a container with a waterproof bottom that fits in the baggage space.

 Unfortunately, Ukrzaliznytsia does not allow any changes to an already paid booking. You must cancel the ticket online and place a new order.

 According to Ukrzaliznytsia’s rules, up to three spelling errors in the first or last name are allowed, provided the pronunciation is not affected.

 To book a flight ticket on the ekasa website, please select:

-          the type of flight (one-way, round-trip, multi-city);

-          the departure and arrival cities;

-          the travel dates;

-          the number of passengers;

Then click the "Search" button.

From the list of available flights, select the option that suits you and click "Select". Next, enter the passenger details and proceed to payment.

A confirmation email with your order details will be sent to your inbox.

Your booking is confirmed once you receive a travel itinerary with your electronic ticket number (e-ticket) by email.

 You can pay for your flight booking on the website using:

-          Visa or MasterCard payment cards;

-          Privat24 online banking;

-          PrivatBank self-service terminals;

-          a bank transfer to our business account.

Before your flight, please verify the following with the appropriate authorities (embassies/consulates/visa centers of the destination/transit country, the airline, and the transit airport):

-          Whether you need a transit visa (depends on the transfer location);

-          Whether you are allowed to leave the airport during the layover (depends on your visa type);

-          Whether you need to collect your luggage, or if it will be automatically transferred to the next flight (depends on the airline’s policy and layover duration);

-          Whether the airline provides a hotel and meals during a long layover, and under what conditions;

-          Whether you need to check in again at each transfer point or only once for the first flight segment. Important!
Some airports close during specific hours due to technical reasons. In such cases, you may require a transit (or other type of) visa for that country.

Please make sure to verify all this information in advance on the airline's website, the airport website, or with the embassy/consulate/visa center of the relevant country.

 Please note that changes to a booking may incur additional fees in accordance with the airline's fare rules and agency service charges.

Before confirming your booking, make sure that all data is entered correctly: check your travel dates, names, departure and arrival points.

If you notice an error in your booking, contact our support team as soon as possible.

 Your ticket will be canceled only after the refund conditions are agreed upon with both you and the airline, and after the service fee is paid (if applicable).

An email with the refund conditions will be sent to the email address provided during registration.
If the refund is only possible after paying a service fee, you must complete the payment within the deadline stated in the email.
If the deadline expires, a new refund request must be submitted.

Important!
If the airline marks a “no-show” status, your refund request may be denied – even in cases of illness or death of the passenger or an accompanying relative.

Please note that processing a refund (which requires airline confirmation) and receiving your money back may take up to 3 months.

Cancellation of a ticket will only proceed after you accept the conditions.

If the airline does not approve a penalty-free refund, you may request a refund according to the fare rules. Service fees for processing the refund and payment commissions are non-refundable.
The refund amount will be calculated based on the exchange rate on the date the refund request is submitted.

 In most cases, check-in for flights opens 2–4 hours before departure and closes 40–60 minutes before departure.

At some airports, check-in for international flights opens 4 hours before and closes 1 hour before departure.

Late check-in may result in cancellation of your booking by the airline.

To check in online, you will need your booking number (PNR) or e-ticket number.
Visit the airline’s official website, select "Online Check-In", and log in using your PNR or e-ticket number and last name.

Most airlines allow online check-in no earlier than 24 hours before departure.

Please note: baggage check-in is not available online.

 You will receive your boarding pass after successfully checking in for your flight.

Some airlines allow you to:

-          Print the boarding pass after online check-in (via email);

-          Use a mobile boarding pass, sent via the airline’s mobile app.

Once check-in is complete, you will not be able to make changes to your booking.

 To purchase a ticket for an infant, select the child's age category: 0-2 years.

 When booking a ticket, the passenger's document data with which he will fly (international passport, internal passport, birth certificate, etc.) should be indicated in the appropriate fields.

 If the airline has canceled or rescheduled your flight, please contact our support service.

 On code-share flights*, baggage fees are usually charged by the operating carrier. When flying on aircraft of different airlines, there is a possibility that you will have to pay separate baggage fees on the outbound and return flights.

 Yes. However, please note:

 You can buy a ticket 364 days in advance. The specific period depends on the airline.

 An itinerary receipt with information about your e-ticket will be sent to your email immediately after you have purchased your ticket.

 As a rule, airline tickets cannot be reissued to another person.

 You can order a special meal after making a reservation, but no later than 48 hours before departure. Each airline provides its own menu, but sometimes some dishes may not be available on the flight.

 This information can be found in the section on the itinerary receipt.

 You can find out the baggage allowance for your chosen flight in the itinerary receipt. The symbols are based on two systems of baggage allowance: weight and number of pieces.

 For safety reasons, liquids are restricted in hand luggage.

 Carrying animals in the cabin of an aircraft is only possible with the prior permission of the airline.

 The total amount for changes or refunds depends on the details of your ticket and may include airline change fees, ticket price differences and fees, and agency service fees. The amount of the service fee depends on how you accessed the site - directly or from metasearch engines. Check the cost of changes in the offer agreement or with customer service.

 The free baggage allowance is determined by the airline depending on the flight direction and class of service. The right to free baggage allowance applies to all passengers, except for children under 2 years old without a separate seat, and in most cases is:

Travel insurance is financial protection while traveling. The policy covers expenses in the event of illness or injury abroad, and may also include compensation for canceled flights, lost luggage, or changes in plans. This helps to avoid unexpected expenses and provides peace of mind when traveling, regardless of the country you are in.

 Even a short trip can be accompanied by risks: a cold, injury, accident or loss of belongings. Travel insurance helps to cope with such situations - it covers the costs of treatment, transportation to the hospital, new tickets or provides compensation for inconvenience. This is a smart step for a safe trip abroad.

 Travel insurance is not just a medical policy. The object of insurance is the life, health and working capacity of the person specified in the contract. That is, the insurance is valid when unforeseen situations occur during the trip: illness, injury or other event specified in the selected program. Some policies may also cover financial risks - for example, if the trip had to be canceled for good reasons (sudden illness, emergency, etc.).

 This is a situation that your insurance program provides for - for example, an illness or an accident abroad. In such cases, the company organizes assistance and covers the costs (treatment, transportation, doctor's consultations).

 An electronic insurance policy is an electronic document confirming the Insurance Contract. According to the Law of Ukraine “On Electronic Documents and Electronic Document Management”, a printed electronic policy has the same force as the original. The minimum term of the insurance contract is 1 day, the maximum is 1 year. The territory of validity is the countries that you plan to visit during the trip. During the validity of the contract, the insurance operates in all countries of the route, if they are specified in the policy.

 The insurance amount depends on the selected program and the country of travel. The minimum coverage is 50,000 UAH, the maximum is up to 250,000 dollars/euro. Payments may also have limits depending on the program - basic, optimal or premium.

 When applying for insurance, you must indicate the child's last name, first name, date of birth and passport details.

 The minimum amount of the insurance payout is determined in accordance with the requirements of the destination country. For most countries, the recommended insurance payout is EUR 30,000. In some cases (trips for extreme sports, trips with children, etc.), the amount may be increased.

 An assistance company is an intermediary between an insurance company and its partners (medical centers, travel agencies, transport organizations). It is responsible for providing services to tourists during their stay abroad in accordance with the terms of the Insurance Agreement.

 In the event of an insured event that requires medical assistance, call the assistance company. The telephone number for contacting is indicated in the insurance policy. Inform the operator:

 Time saving: you can place an order without leaving your home or office. Convenience of choice: on the site you can easily compare insurance offers and choose the optimal program. Instant calculation of the insured amount and tariffs: you can immediately find out the cost of the service. Various payment methods: payment cards, electronic money, Privat24.

 An electronic insurance policy is valid from the moment of its purchase. Printed and signed by the insured, it is an official document and, in accordance with the Law of Ukraine “On Electronic Documents and Electronic Document Management”, has the same legal force as a document with a “wet” seal. It can be used when applying to the consulate for a visa.

 Booking a tour on ekasa is quick and convenient. The process takes only a few minutes:

 Online payment

 The cost of a tour on ekasa usually includes a basic set of services necessary for a full and comfortable vacation. However, the specific list may vary slightly depending on the tour operator, country and tour format.

 Yes, some tour operators allow payment in installments. Usually, a prepayment of 10% to 30% of the tour cost is required. Full payment must be made 14 days before the start of the tour.

 Yes, you can change the date of the tour after booking, but there are important nuances. It all depends on the tour operator, the country of travel, the type of tour and the remaining time before departure. Let's consider in detail:

 Yes, you can cancel a tour, but the refund terms depend on the tour operator, type of tour, cancellation terms, and reason for canceling the trip. Each operator has its own policies, and it is important to understand these rules before paying for the tour.

 The set of documents for a trip depends on the country of destination, the type of tour (foreign or domestic), as well as the traveler's citizenship. To avoid problems at the border or at the airport, it is important to prepare everything you need in advance.

 Situations when a tourist is late for a transfer or flight are not uncommon. The main thing is not to panic. ekasa and the tour operator usually have a clear plan of action on how to help in such cases.

 A package tour is a ready-made set of services put together by a tour operator. It usually includes: